Skip to Main Content
Harvard Business School Online Home
  • CoursesOpen Courses Mega Menu
    • Business Essentials
      • Credential of Readiness (CORe)
      • Business Analytics
      • Economics for Managers
      • Financial Accounting
    • Leadership & Management
      • Leadership Principles
      • Management Essentials
      • Negotiation Mastery
      • Strategy Execution
    • Analytics
      • Business Analytics
      • Data Science Ready
      • Data Science for Business
    • Entrepreneurship & Innovation
      • Entrepreneurship Essentials
      • Disruptive Strategy
      • Negotiation Mastery
    • Strategy
      • Strategy Execution
      • Economics for Managers
      • Disruptive Strategy
      • Global Business
      • Sustainable Business Strategy
    • Finance & Accounting
      • Financial Accounting
      • Leading with Finance
      • Alternative Investments
    • Business in Society
      • Sustainable Business Strategy
      • Global Business
    • All Courses
  • For OrganizationsOpen For Organizations Mega Menu
    • Corporate Learning
      Help your employees master essential business concepts, improve effectiveness, and expand leadership capabilities.
    • Academic Solutions
      Integrate HBS Online courses into your curriculum to support programs and create unique educational opportunities.
    • Need Help?
      • Frequently Asked Questions
      • Contact Us
  • InsightsOpen Insights Mega Menu
    • Business Insights Blog
      • Career Development
      • Communication
      • Decision-Making
      • Earning Your MBA
      • Entrepreneurship & Innovation
      • Finance
      • Leadership
      • Management
      • Negotiation
      • Strategy
    • All Topics
    • Free Leadership Lesson

      Become a resilient leader in these turbulent times.

    • Free Guide

      Learn how to advance your career with essential business skills.

  • More InfoOpen More Info Mega Menu
    • Learning Experience
      Master real-world business skills with our immersive platform and engaged community.
    • Certificates, Credentials, & Credits
      Learn how completing courses can boost your resume and move your career forward.
    • Financing & Policies
      • Employer Reimbursement
      • Payment & Financial Aid
      • Policies
    • Connect
      • Student Stories
      • Community
    • Need Help?
      • Frequently Asked Questions
      • Request Information
    • Apply Now
Login
My Courses
Access your courses and engage with your peers
My Account
Manage your account, applications, and payments.
HBS Home
  • About HBS
  • Academic Programs
  • Alumni
  • Faculty & Research
  • Baker Library
  • Giving
  • Harvard Business Review
  • Initiatives
  • News
  • Recruit
  • Map / Directions
HBS Online
  • Courses
  • Business Essentials
  • Leadership & Management
  • Analytics
  • Entrepreneurship & Innovation
  • Strategy
  • Finance & Accounting
  • Business in Society
  • For Organizations
  • Insights
  • More Info
  • About
  • Media Coverage
  • Founding Donors
  • Leadership Team
  • Careers
  • My Courses
  • My Account
  • Apply Now
  • …→
  • Harvard Business School→
  • HBS Online→

Student Profile

 

Robbee Minicola

Director at Microsoft

ShareBar

Why did you decide to take Disruptive Strategy?

I have always been a huge fan of Clayton Christensen. During my MBA back in 2002 at the University of Adelaide, we used one of his textbooks, Innovation and the General Manager. More recently, I worked closely with Jeff Dyer and his theories espoused in The Innovator's Method and The Innovator's DNA to determine how our division (Business Development) might impact Microsoft's performance through championing disruptive innovation across the company. After reinvigorating my exposure to Professor Christensen, I sought him out on my social networks and this led me to see his initial post on Facebook about the Disruptive Strategy course.

I knew the material he would cover because it was already so familiar to me. But I was curious about a number of things, namely: a) how effective he would be able to deliver the content online in an engaging and collaborative way vs the traditional Harvard [physical] classroom environment; b) how Professor Christensen would apply his original theory to today’s problems and the prevalence of technology shaping new norms that did not exist 14 years ago; and finally, c) how I might attach a new lense on my renewed association with his theory to help me personally impact change for Microsoft and more broadly become an ambassador for his teachings across our Business Development Organization.

What did you find most insightful about the course?

As stated previously, one of my goals was to view the theories of Disruptive Strategy with a new set of lenses for Microsoft. What happened instead is that the lenses changed the way I interacted with all products! I cannot stress how you go into the course blinded to a traditional way of viewing the customer and come out of the course as though you have achieved 20/20 vision and are thus able to see right past the obvious indicators that correlate to buying behavior to an ardent search for the cause of buying behavior. This is the basis for identifying the Customer Job To Be Done and a key element of Professor Christensen’s theory.

In a company like Microsoft, there is no end to the number of opportunities we might pursue. The course went into great detail on how to organize for innovation and prioritize according to your Resources, Processes and a Profit Formula. Combined with insights on the Job To Be Done, applying these theories keep you laser-focused on allocating resources to projects that will provide an optimal return on investment.

Although I was already familiar with Professor Christensen’s theory on Disruptive Innovation – I observed how easy it was for people to confuse the different types of innovation (Sustaining Innovation, Low-End Disruptive Innovation, and New-Market Disruptive Innovation). Having a firm grasp on each type of innovation, and when to apply it, is probably core to getting any value out of the course itself.

How do you plan to apply what you've learned in Disruptive Strategy to your career?

I made a commitment to our EVP, Peggy Johnson, to encapsulate my learnings from the course and share it across the hundreds of people who work in the Business Development Organization here at Microsoft. She, in turn, committed to fostering more people to attend this course if they demonstrate their prowess by applying these theories to a particular business problem we have today. In this way, we can reward our team who make the effort and increase the number of Disruptive Strategy ambassadors across Microsoft.

I went into the course with a major business problem I faced at Microsoft. I held the course to task and applied each of the theories to my particular problem. The course is structured in a way that allows you to input personal information relevant to only you and your business – in this way, you can drill down into challenges and opportunities relevant (and confidential) to you and road-test what you have learned. The end result is that you come away from the course with a solid plan of attack ready to roll.

Within 5 days of finishing the course, I had a plan of action for a major part of our business and presented it to our corporate executive. It applied the theories of the Customer Job To Be Done and caused us to rethink our strategy to get the customer to “hire” us over the competition.

Sitting on my desk, just below my computer screen, is a sign that reminds me every day to view the Customer Job To Be Done across my 5 lenses: my experiences; our customer’s experiences; our former customer’s experiences; the customers that do not choose us; and the clunky workarounds that potential customers face every day.

Whether you are in a large corporation like Microsoft, an SMB or an entrepreneur striving for market significance – the course will fundamentally change your strategic process. This course will not only help you in terms of devising and implementing Disruptive Innovation, but equally important, help you see when your own Innovations are coming under attack by a competitor.


Robbee Minicola

Job Title

Director

Organization

Microsoft

Categories
Technology / STEM

Within five days of finishing the course, I had a plan of action for a major part of our business and presented it to our corporate executive. It applied the theories of the customers' Job to be Done and caused us to re-think our strategy to get the customer to “hire” us over the competition.
Robbee Minicola, Director, Microsoft

Need More Information?

If you're looking for more information on how Harvard Business School Online programs can teach you the essential skills you need for success, request more information today.

Request More Info
 
All FAQs

Top FAQs

How are HBS Online courses delivered?

+–

Self-paced programs (with deadlines) are offered on the HBS Online course platform.

Our platform features short, highly produced videos of HBS faculty and guest business experts, interactive graphs and exercises, cold calls to keep you engaged, and opportunities to contribute to a vibrant online community.

Do I need to come to campus to participate in HBS Online programs?

+–

No, all of our programs are 100 percent online, and available to participants regardless of their location.

How do I enroll in a course?

+–

All programs require the completion of a brief application. The applications vary slightly from program to program, but all ask for some personal background information. You can apply for and enroll in programs here. If you are new to HBS Online, you will be required to set up an account before starting an application for the program of your choice.

Our easy online application is free, and no special documentation is required. All applicants must be at least 18 years of age, proficient in English, and committed to learning and engaging with fellow participants throughout the program.

After submitting your application, you should receive an email confirmation from hbsonlinesupport@hbs.edu. If you do not receive this email, please check your junk email folders and double-check your account to make sure the application was successfully submitted.

Updates to your application and enrollment status will be shown on your Dashboard. We confirm enrollment eligibility within one week of your application.

Does Harvard Business School Online offer an online MBA?

+–

No, Harvard Business School Online offers business certificate programs.

What are my payment options?

+–

We accept payments via credit card, Western Union, and (when available) bank loan. Some candidates may qualify for scholarships or financial aid, which will be credited against the Program Fee once eligibility is determined. Please refer to the Payment & Financial Aid page for further information.

In all cases, net Program Fees must be paid in full (in US Dollars) to complete registration.

 

Sign up for News & Announcements

Subject Areas

  • Business Essentials
  • Leadership & Management
  • Analytics
  • Entrepreneurship & Innovation
  • Strategy
  • Finance & Accounting
  • Business & Society

Quick Links

  • FAQs
  • Contact Us
  • Request Info
  • Apply Now

About

  • About Us
  • Media Coverage
  • Founding Donors
  • Leadership Team
  • Careers @ HBS Online

Legal

  • Legal
  • Policies
Harvard Business School
Copyright © President & Fellows of Harvard College
  • Site Map
  • Trademark Notice
  • Digital Accessibility