Key Concepts
Who Will Benefit

Senior Marketing Manager at Mavrck

Engineering Manager at Quizlet

Founder, Angelus Consulting and Research Limited at Angelus Consulting and Research Limited
MSc, Business Administration
What You Earn

Certificate of Completion

Certificate of Specialization
Design
Highlights




Elevate
Highlights




Engage
Highlights



Transform
Highlights




Your Guide to Online Learning Success
Transforming Customer Experiences FAQs
Participants in Transforming Customer Experiences are eligible for a Certificate of Completion from Harvard Business School Online.
Participants are expected to fully complete all coursework in a thoughtful and timely manner. This means completing each course module and fully answering questions posed therein by the required deadline. This course also features recommended weekly deadlines to help ensure your cohort proceeds through the course at a similar pace and can take full advantage of social learning opportunities. In addition to module completion, we expect participation in the social learning elements of the course by offering feedback on others’ reflections and contributing to conversations on the platform. Participants who fail to complete the course requirements will not receive a certificate and will not be eligible to retake the course.
More detailed information on course requirements will be communicated at the start of the course. No grades are assigned for Transforming Customer Experiences. Participants will either be evaluated as complete or not complete.
You will have access to the materials in every prior module as you progress through the program. Access to course materials and the course platform ends 60 days after the final program deadline.
At the end of each course module, you’ll be able to download a PDF summary highlighting key concepts introduced in the course. At the end of the program, you’ll receive a PDF compilation of all the module summary documents. We hope these serve as a helpful resource after you finish the course.
Once you've earned your Certificate of Completion, list it on your resume along with the date of completion:
Harvard Business School Online
Certificate in Transforming Customer Experiences
[Cohort Start Month and Year]
List your certificate on your LinkedIn profile under "Education" with the language from the Credential Verification page:
School: Harvard Business School Online
Dates Attended: [The year you participated in the program]
Degree: Other; Certificate in Transforming Customer Experiences
Field of Study: Leave blank
Grade: "Complete"
Activities and Societies: Leave blank
Description:
Transforming Customer Experiences is a 4-week, 20-25-hour online certificate program from Harvard Business School. It equips professionals from diverse backgrounds, with a systematic approach to delivering standout service that provides a competitive advantage.
The Service Interaction Exercise helps learners observe how they, as customers, engage with service organizations. In this exercise you will reflect on a recent interaction with a service organization or visit one to evaluate your experience. As part of your reflection, you’ll think about any variability you may have introduced that required the service provider to deviate from standard operating practices.
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