Updated: Lead with integrity by navigating tough decisions, stakeholder expectations, and organizational accountability.

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Key Concepts

  • Develop a framework for understanding the responsibilities leaders have to their customers, employees, investors, and society

  • Examine how AI creates new leadership, ethical, and accountability challenges for organizations

  • Determine and deliver on your economic, legal, and ethical responsibilities

  • Formulate a plan to address conflicts and communicate the “why” behind your decisions

  • Establish a toolkit for making tough leadership decisions, including how to leverage AI while exercising sound human judgment


Who Will Benefit

Determine and deliver on your responsibilities to investors, customers, employees, and society.

Don't lose hope. These courses helped change my career trajectory, and I hope they do wonders in your life as well. In the end, it'll be all worth it.

Riya Dashoriya
Riya Dashoriya; Engineering Manager at Quizlet at Infosys
92%
of learners said they developed increased confidence after completing an HBS Online course
11x
return on investment, with 24% of learners reporting an average $20,466 salary increase
82%
Felt more confident leading initiatives at work

What You'll Earn

Certificate

Certificate of Completion
Boost your resume with a Certificate of Completion from HBS Online
Earn by: completing this course

Certificate 2

Certificate of Specialization
Prove your mastery of leadership and management or business in society
Earn by: completing any three courses within either subject area to earn a Certificate of Specialization

5 Modules, 40-50 Hours

New: Explore AI-focused content throughout the course that connects leadership concepts to real-world AI developments. Through new faculty insights and interactive activities, you'll examine AI's role in judgment, fairness, accountability, and responsible decision-making.

Download full syllabus (pdf)

Module 1

Delivering on Responsibilities to Customers

12-16 hours

Understand what “gray-area situations” are and the reflective leadership model to start assessing difficult circumstances and improve your decision-making skills.
Highlights
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Alex’s final decision

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Development of Antegren

Concepts

  1. Course Introduction and Overview of the Reflective Leadership Model

  2. The Complexities of Business-Customer Relationships

  3. Applying the Reflective Leadership Questions

  4. Ethical Practices with Business Customers

Featured Exercises

  • Examine gray-area decisions related to customers

  • Apply the reflective leadership model to work through a crisis

  • Differentiate between customers, clients, and counterparties

Module 2

Ensuring Fairness for Employees

7-9 hours

Learn how to make a fair workplace culture at scale that supports diversity, equity, and inclusion, and analyze how personal beliefs might influence decision-making. Develop techniques to combat bias.
Highlights
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What is Fairness

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Organizational Fairness and Challenges

Concepts

  1. Employee Considerations

  2. An Analysis Using the Reflective Leadership Framework

  3. Examining Employee Responsibilities at Scale: What Can We Learn from Google?

  4. Review and Self-Reflection

Featured Exercises

  • Analyze your biases and reflect on past decisions to help identify problem areas

  • Consider how employee rights factor into firing decisions

  • Identify three types of fairness in employee-employer relationships

Module 3

Investor Responsibilities and Fiduciary Duties

7-9 hours

Explore due diligence and how fiduciary duties influence leadership responsibilities. Unpack the tensions leaders face when balancing value creation for investors with accountability to other constituencies.
Highlights
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What Can We Learn

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Briefing on Wilder's Plan

Concepts

  1. Theranos: Where Does the Responsibility Lie?

  2. Power and Money at TXU Corporation

  3. From TXU to Energy Future Holdings

  4. Review and Self-Reflection

Featured Exercises

  • Evaluate long-versus short-term responsibilities through the lens of different stakeholder interests

  • Reflect on the responsibilities of founders, CEOs, and boards

Module 4

The Social Responsibility of Business

7-9 hours

Understand different perspectives on the role of business in society and why an organizational approach focusing on environmental, social, and governance (ESG) issues can—and should—be financially viable.
Highlights
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Purpose of the Firm

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The Tazreen Fire

Concepts

  1. The Changing Role of Business in Society

  2. Engaging with Harms in the Garment Industry

  3. SA Taxi: One Firm’s Response to Harms

  4. Long-Term Value Through Commitment to Society

Featured Exercises

  • Analyze an organization’s goals by reflecting on your company’s purpose

  • Identify different types of harms most common in your industry

Module 5

Reflective Leadership in a Digital World

7-9 hours

Discover how the scale, scope, and speed of business in Big Tech affects leadership responsibilities and integrate your knowledge of the reflective leadership model through a critical analysis of Facebook.
Highlights
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Mossberg and Spar about Privacy

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Frances Haugen - Civic Integrity Work

Concepts

  1. Leadership Changes in the Digital Age

  2. Awareness: Considerations and Responsibilities at Facebook

  3. Judgment: What Should Facebook Do?

  4. How Should Facebook Do It?

Featured Exercises

  • Develop action plans to address specific company problems

  • Reflect on past mistakes and issues in tech to identify improvement areas

  • Identify your strengths and weaknesses when dealing with ethical decision-making

Upcoming Cohorts

Led by World-Renowned HBS Faculty

HBS Online courses are taught by Harvard Business School faculty, bringing the renowned HBS classroom experience directly to you.

Immersive Learning

Stay active by engaging in a new activity every three to five minutes, including applying the reflective leadership framework.

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HBS Online courses allow you to immerse yourself in a
dynamic, interactive learning experience. You’ll engage in a new activity every
three to five minutes and apply your knowledge through polls, quizzes, and
problem-solving exercises designed to accelerate and reinforce your learning.

Real-World Connections

Get social by collaborating with a global community of peers before, during, and after your course. Learners who successfully complete an HBS Online program will be added to the HBS Online Community's Official Networking Group and gain exclusive access to events and other networking opportunities.

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See how the HBS Online course platform engages you in social learning. You exchange ideas, offer input, and seek out viewpoints from a community of learners gathered from around the globe. In the process, you learn from each other’s experiences and perspectives, and leave the program with a broader outlook on the world.

Real-World Cases

Immerse yourself in real-world, case-based examples brought to life by industry-leading companies like Facebook, Google, and SA Taxi.

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Our courses allow you to apply your learning through
real-world examples and experience Harvard Business School’s signature case
method. Business leaders will share challenges they’ve faced. As the story
unfolds, you’ll leverage course concepts, vital tools and frameworks, and the
diversity of your peers’ perspectives to analyze the problem and determine a
path forward.

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HBS Online courses allow you to immerse yourself in a
dynamic, interactive learning experience. You’ll engage in a new activity every
three to five minutes and apply your knowledge through polls, quizzes, and
problem-solving exercises designed to accelerate and reinforce your learning.

Real-World Outcomes

Don’t be intimidated by the Harvard name or the price tag. Try one course; you’ll discover real value—not just in what you learn, but in the people you meet.

Ieva Ruža

Medical Doctor, Riga East Clinical University Hospital

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Explore the difference between leadership and management, the qualities and skills that characterize an effective leader, and how you can unleash the potential in yourself and others.

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Solutions for Organizations

Empower Your Team with HBS Online

Bring HBS Online’s flexible, scalable, and high-impact learning experiences to your organization through shared learning and group discounts for teams of five or more.

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