To be an effective leader in today’s ever-evolving business environment, you must know how to build agile teams and create the conditions for them to thrive, so they’re empowered to deliver exceptional services. Mastering this can enable your organization to overcome barriers to change and adapt to new technologies and shifting customer needs in a competitive climate.
To help you develop these in-demand skills, Harvard Business School Online is announcing two new four-week certificate courses: Dynamic Teaming and Transforming Customer Experiences.
“We’re thrilled to offer two new courses that can give leaders a competitive edge in today’s dynamic business environment,” says Senior Managing Director of HBS Online Simeen Mohsen. “Dynamic Teaming and Transforming Customer Experiences will equip learners with practical strategies and tools to empower their employees to navigate uncertainty and deliver standout services.”
Dynamic Teaming
Taught by Amy Edmondson, the Novartis Professor of Leadership and Management at Harvard Business School, Dynamic Teaming will equip you with the tools to foster psychological safety and inclusion, improve team decision-making and communication, and fail well.
Throughout the course, you’ll immerse yourself in real challenges seasoned leaders have faced building agile, adaptable teams in rapidly changing environments. You’ll meet experts from PepsiCo, Duckbill Technologies, SV Health Investors, SEB, Zola, Inc., and The Vernā Myers Company and learn firsthand how they solved complex business problems—gaining insights you can apply at your organization.
Dynamic Teaming is part of HBS Online’s Leadership and Management Learning Track. Participants who take three leadership and management courses within 18 months can earn an advanced Certificate of Specialization. Enrollment is now open through March 6, and the program will begin on March 12.
Transforming Customer Experiences
Transforming Customer Experiences, taught by Ryan Buell, the C.D. Spangler Professor of Business Administration at Harvard Business School, provides a systematic approach to delivering standout services that provide a competitive edge and build customer loyalty.
The course will help service organization leaders empower employees to deliver exceptional experiences aligned with their mission, vision, and values, and teach service professionals how to engage customers by exploring their varied preferences through immersive, interactive exercises.
Throughout the course, you’ll explore real-world examples from organizations delivering high-quality customer experiences at leading organizations like Getaway, Tessei, Commonwealth Bank of Australia, the U.S. Department of Veterans Affairs, The Oberoi Group, Seven Starling, and Zameer Kassam Fine Jewelry.
Transforming Customer Experiences is part of HBS Online’s Leadership and Management and Entrepreneurship and Innovation Learning Tracks. Enrollment is now open through March 20, and the course begins on March 26.
Elevate Your Leadership Skills with HBS Online
When you enroll in an HBS Online program, you join a global network of like-minded business professionals navigating the next phase of their leadership journeys. Before, during, and after each course, you can access the HBS Online Community, which enables you to ask questions and share your experiences and expertise to accelerate your learning, broaden your perspective, and challenge your worldview.
Are you ready to enhance your leadership skills? Explore Dynamic Teaming and Transforming Customer Experiences today.